Golden Designs Dynamic Cold Therapy CUBOID Cold Plunge Tub, PVC Interior with Stainless Steel and Pacific Cedar Exterior (DCT-S-050-PL-34)

Dynamic Cold Therapy (a Golden Designs, Inc. brand) warrants its cold plunge tubs and chillers to be free from defects in materials and workmanship when purchased from an authorized dealer and received in undamaged original packaging. Coverage applies to the original purchaser only, starts on the date of purchase, and is not transferable.

• Register your purchase. The original proof of purchase must be registered with Dynamic Cold Therapy or its appointed distributor for the warranty to be valid, so keep your sales receipt.
• Outdoor use is allowed, with limits. The tubs are suitable for outdoor placement (Barrel owners may wish to stain the wood staves to protect them from the elements). Chillers are rated for indoor and covered outdoor use but are not weather-proofed — keep them out of rain and direct sunlight, which can trip the ambient temperature sensor.
• Not covered: damage to the finish of any part of the tub; fading or discoloration from UV exposure; damage from freezing or from storage in below-freezing temperatures (chillers are rated for 34°F–113°F and must not be run in sub-freezing conditions); corrosion or discoloration caused by inadequate water maintenance; and damage from neglect, abuse, incorrect assembly or misuse.
• Water care matters. Bromine is corrosive to the tub and chiller materials and is not recommended for water treatment. Use chlorine sparingly if at all, and replace the water regularly.
• Dynamic Cold Therapy reserves the right to examine any part claimed under warranty, and to update or modify the warranty as needed.

All Dynamic Cold Therapy products carry a 1-year limited warranty from the original date of purchase.

• Cold plunge tubs (Barrel, Cuboid and Inflatable): 1 year on the tub insert, 1 year on the wooden shell and trim, and 1 year on all other components.
• Chillers (Standard, Basic and Premier Edition — 0.6, 0.8 and 1.0 HP): 1-year limited warranty, plus lifetime product support from the manufacturer.

Dynamic Cold Therapy or its authorized agent will, at their discretion, repair or replace parts that prove defective within the warranty period. This is a parts-only warranty — labor costs associated with a warranty claim are not covered.

• Parts or products claimed under warranty must be returned to the place of purchase in their original packaging. Transportation, insurance and related charges are paid by the customer, who also assumes the risk of loss or damage in transit.
• Freight and customs clearance charges for returning or dispatching parts are not covered, nor is damage to or loss of goods during transport of any kind.
• Dynamic Cold Therapy makes no warranties beyond those stated and is not liable for incidental or consequential damages.

To start a warranty claim, contact Morelli Medical at info@morellimedical.com or (866) 338-2838 with your order number, the model and serial number, and a description and photos of the issue.

Orders may be cancelled within 24 hours of purchase. Returns are accepted within 30 days of delivery, and every return must be pre-approved with a Return Merchandise Authorization (RMA) number. Shipments sent back without an RMA will be refused, and the buyer will be responsible for all resulting costs.

• Items must be in new, unused condition and in their original packaging. A tub or chiller that has been filled, connected or run is no longer considered unused.
• The buyer assumes all risk of loss during the return shipment.
• Cancelled orders and returned goods are subject to a 20% handling and restocking fee, plus all shipping costs to and from the warehouse and any storage or routing fees incurred.

To request an RMA, contact Morelli Medical at info@morellimedical.com or (866) 338-2838 with your order number.

Refunds are issued within 5 business days after the returned product arrives at the warehouse and passes inspection. The seller reserves the right to hold any refund until the goods have been received and inspected, and to refuse a refund in whole or in part if the goods arrive damaged or the return does not comply with the terms above. Restocking, shipping and handling fees are deducted from the refund, and any costs exceeding the refund amount are payable by the buyer on request.

Cold plunge tubs and complete tub-and-chiller systems ship by freight to the 48 contiguous states, leaving the warehouse within about 2 business days of your order; tracking is sent once it ships. The freight carrier will call you 24–48 hours ahead to schedule a weekday delivery with a 4-hour window, and will not deliver without speaking to you first. Your order arrives in one or more boxes strapped to a pallet on a 53-foot semi-truck, and the single driver unloads it to your curbside or driveway only.

• Shipping times are approximate — weather, transit issues and carrier availability can shift the delivery date, and last-minute appointment changes are set by the carrier.
• Tell us about anything that could complicate delivery (remote areas, long driveways, low-hanging trees, apartment complexes, stairs) before the order ships. Remote or difficult-access locations may incur an additional shipping and handling fee.
• Check the box dimensions against your doorway before delivery day. Assembly is straightforward — roughly 30–45 minutes depending on the model, with instructions included.

Inspect every box as soon as the driver unloads the pallet and before you sign. You do not need to open the boxes — check the exterior packaging.

• Note any scratches, dents, indentations or scuff marks on the delivery receipt before signing, even if they look minor.
• Refuse the delivery if you see a large hole or puncture in any box — this usually indicates forklift damage by the freight carrier.
• Photograph any damage to the packaging and contents, and keep all original packaging.
• Contact Morelli Medical right away at info@morellimedical.com or (866) 338-2838 with your order number, photos and a copy of the signed delivery receipt so we can open a claim with the carrier and the manufacturer.

Damage that is not noted on the delivery receipt is very difficult to claim against the carrier, and transit damage is excluded from the manufacturer's warranty, so please don't skip the inspection.