At Morelli Medical, We pride ourselves on our unwavering dedication to offering industry-leading product warranties. Our commitment to quality and customer satisfaction is reflected in our strategic partnerships with elite manufacturers, ensuring you receive the best protection for your purchases.
Before buying, please check the warranty and return information on the product page.
This ensures you know the protection you're getting. For any product concerns, send us an email at info@morellimedical.com.
Note: Warranties vary by manufacturer, so always check the product's specific warranty.
Hyperbaric Warranty
Our hyperbaric chambers come with a 2-year limited warranty on the main chamber and accessories. The air compressor, oxygen concentrator, dehumidifier, cooler, and mattress are covered under a 1-year limited warranty, provided directly by the manufacturer.
This warranty covers defects in materials and workmanship under normal use. It does not cover:
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Damage resulting from misuse, accidents, unauthorized repairs or modifications.
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Issues caused by improper installation, incorrect power supply, or exposure to high humidity or extreme temperatures.
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Normal wear and tear (e.g., zippers, fading).
The warranty is non-transferable and applies only to the original purchaser. It is void if the chamber is altered, used with non-original parts, or operated outside of its intended use.
Warranty Process
If an issue arises during the warranty period, the manufacturer or our team will assist in diagnosing the problem. If eligible, replacement parts will be shipped free of charge (shipping costs not included), and instructions for self-repair may be provided via email, phone, or video.
If you purchased White Glove Service, our U.S.-based installation team will be your first point of contact for troubleshooting and diagnosis—no need to contact the manufacturer directly.
For in-person repairs, a technician may be dispatched to your location for an additional fee (U.S. customers only). You may:
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Pay the technician directly, or
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Request an invoice from us for the service.
We also offer remote support via phone or FaceTime with our U.S.-based service team. This service is available for an additional fee and can also be used to guide your own technician or handyman through the repair.
To initiate a warranty claim, contact us at support@MorelliMedical.com with your order number, a description of the issue, and any relevant photos or videos.
Please note: By purchasing a chamber, you acknowledge that routine maintenance or occasional repairs may be needed. Chambers used in commercial or clinical environments for extended daily sessions will require more maintenance than those used at home for 1 hour or less per day.
All hyperbaric chamber purchases are final sale and not eligible for return, as outlined in our Return Policy.
Force Majeure
When you purchase a hyperbaric chamber from Morelli Medical, we are not liable for delays, increased costs, or our inability to fulfill any obligation due to events beyond our reasonable control. These include, but are not limited to: acts of God, natural disasters, war, terrorism, labor strikes, embargoes, pandemics, public health emergencies, power or internet outages, supply chain disruptions, customs delays, shipping issues, changes in tariffs or import/export laws, or government actions.
In such events, we reserve the right to adjust delivery timelines, modify obligations, or cancel part or all of the agreement without penalty. If the disruption lasts longer than 60 days, either party may cancel the agreement with written notice. Any prepayments for undelivered products or services will be refunded where applicable and commercially reasonable.