Find the Mat That Fits Your Lifestyle
Small Mats: 18”x18”, 20”x20”, 32”x20”
Compact and lightweight, these mats are ideal for targeted therapy on specific areas such as the back, legs, or feet. Perfect for travel, quick sessions, or use in smaller spaces.
Medium Mats: 40”x18”, 40”x20”, 50”x24”, 53”x18”, 57”x18”, 60”x24”
Versatile and easy to handle, medium mats provide generous coverage for focused therapy while remaining portable and convenient to store.
Large Mats: 72”x24”, 74”x28”
Crafted for full-body therapy, large mats deliver broad coverage, making them a great choice for at-home use or professional wellness sessions.
Bed-Sized Mats: 80”x30”, 80”x38”, 80”x60”, 80”x76”
Elevate your rest with bed-sized mats designed for overnight therapy. Offering complete body coverage, they combine advanced treatments to support deep relaxation, improved circulation, and restorative sleep. Ideal for extended sessions or as a mattress topper.
*Please note: not every series includes all sizes.
What's included?
Warranty, Returns, & Shipping
5-year limited warranty
HealthyLine guarantees that all new products purchased directly from our website or authorized retailers are free from defects in materials and workmanship when used properly. The 5-Year Limited Warranty applies to purchases made worldwide through authorized channels.
If a defect is found within five years and is not due to misuse or negligence, you are eligible for a replacement. Proof of purchase is required, and replacements may be an open-box or refurbished model depending on availability.
- All new HealthyLine products come with a 5-Year Limited Warranty when purchased from our website or authorized retailers.
- The warranty covers manufacturing defects under normal use, starting from the original delivery date.
- To file a claim, just contact our support team with your order info and proof of purchase. We may ask for photos or videos to help speed things up.
- If your product is defective, we’ll replace it (up to two times within the 5-year period). Replacements may be open-box or refurbished depending on availability.
- Customers cover return shipping costs (including international, Hawaii, and Alaska orders). An RGA number is required before sending items back.
- The warranty does not cover intentional damage, misuse, or alterations.
*1-year Limited Warranty for Generation-50 device
Return and Replacement Policy
Exclusions
The 5-Year Limited Warranty starts the day your product is delivered and covers defects not caused by misuse, accidents, or unauthorized repairs. If a defect occurs within 5 years, you may receive a replacement (new, refurbished, or open-box), with coverage limited to two replacements. To register your device, use the serial number found on the warranty card or on the back of the mat.
First and Second year of Warranty
For warranty issues that occur within the first two years, we provide a return shipping label (Continental U.S. only). Customers must send the product to us for inspection, and if a manufacturing defect is confirmed, we’ll replace it at no cost.
For customers in Hawaii, Alaska, and international locations, all shipping costs to and from HealthyLine are the customer’s responsibility. Controller replacements are free with free shipping in the Continental U.S., but shipping fees apply outside this area. If our engineers determine the problem was caused by improper use, the warranty will be void. If no defect is found, the same product will be returned, and the customer will be responsible for shipping costs.
Third Year of Warranty
Customers are responsible for shipping costs both ways. Replacing a malfunctioning item requires a 10% deductible of the retail price. For example, if a $1,500 mat fails after 20 months, the replacement cost will be $150 plus shipping.
Controller replacements are provided free of charge; however, customers must pay shipping $10 within the Continental U.S. and $30–$60 internationally, depending on location.
Fourth and Fifth year of Warranty
Customers are responsible for shipping costs in both directions. Replacing a malfunctioning item requires a 20% deductible of the retail price. Controller replacements are free, though shipping must be covered by the customer ($10 within the Continental U.S. and $30–$60 internationally, depending on location).
Note: If the returned product is found to be non-defective or shows signs of user-related damage, you may choose to have it returned at your expense, apply it toward a trade-in, or have it disposed of at your discretion.
Shipping Policy
- All orders ship with trusted national and international carriers and include tracking details by email.
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Standard shipping takes 3–7 business days within the U.S.
- If there’s a delivery issue, customers must file a claim with the carrier and notify HealthyLine within 3 days.
- Customers are responsible for return shipping if they cancel after shipment or fail to accept delivery.
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Expedited shipping (2–3 days) is available in the U.S. for an extra cost (not available internationally).
- Customers in Hawaii, Alaska, and international locations must cover shipping, duties, and taxes.
Free Lifetime Trade-In Policy
After your warranty ends, you can trade in your HealthyLine mat no matter its age or condition and receive 50% of its original retail value as credit toward a new purchase.
For example, a $1,500 mat earns you a $750 credit toward a new order of $1,500 or more (your purchase must be at least double the trade-in value). You can apply this credit to any HealthyLine product or model, as long as it’s an original HealthyLine item.
- Customers must contact HealthyLine Support to start a trade-in.
- Provide order number, order confirmation, or valid proof of purchase.
- After receiving an RGA number, customers can ship the unit back at their own expense.
- Once the unit arrives at HealthyLine’s warehouse, a coupon code will be issued for 50% of the product’s retail value.
- Customers can then place a new order on HealthyLine.com and apply the trade-in credit at checkout.
Free Lifetime Upgrade Policy
You can upgrade your HealthyLine product if it’s in good working condition. We’ll give you 100% of its current retail value as credit toward a new order, as long as the new purchase is at least double that value.
For example, a mat valued at $700 earns you $700 credit toward a new order of $1,400 or more. Credits apply to the product’s listing price on HealthyLine.com, not the amount you originally paid.
Before sending anything back, contact our team to process your upgrade and receive your credit.
Upgrade anytime trade in your HealthyLine product and get full retail credit toward a new one.
- Products are eligible for the Lifetime Upgrade Policy only if they are fully functional and in good cosmetic condition.
- If a product does not meet these requirements, it still qualifies for the Lifetime Trade-In Policy.
- To begin an upgrade, customers must contact HealthyLine Support and provide order confirmation or valid proof of purchase.
- Customers will then receive an RGA number and can ship the unit back at their own expense.
- Once received, the product will be tested and inspected to confirm it meets upgrade requirements.
- If approved, customers will receive a coupon code with their full upgrade credit.
- Customers can then place a new order on HealthyLine.com and apply the upgrade credit at checkout.
Safety and Restrictions
To ensure your mat remains safe and functional for years to come, it’s important to follow proper use guidelines. Please review these precautions carefully before using your HealthyLine wellness mat. As the owner, it is your responsibility to make sure all users are familiar with these instructions.
General Safety
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Always follow all safety precautions when using your heating pad or wellness mat.
Usage Guidelines
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Place your mat on a flat surface.
- Soft and flexible models can be used on most flat areas.
- Firm models should only be used on flat surfaces such as a bed, floor, or massage table.
- Belts, vests, pillows, and other special units may be used in various positions. Refer to product-specific instructions for details.
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If using the mat on a bed or chair, place a bath towel between the back of the mat and the surface to prevent the backside from heating up.
Protection and Care
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Always cover your mat to protect it from moisture and stains. A cover, towel, or blanket also:
- Prevents direct contact with hot gemstones
- Reduces heat if the surface feels too warm
- Helps gemstones heat up faster
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Cover the entire surface of your mat never cover only part of it. Partial coverage can interfere with the heat sensors and cause malfunction.
Frequently Asked Questions
Why choose HealthyLine?
At HealthyLine, we’re here to help you feel better, live healthier, and enjoy life longer. For over 10 years, we’ve been combining natural therapies with modern technology to create tools that support your everyday wellness. What keeps us going is the community of people who trust us and share their stories we’re inspired to keep improving so you always get the best care and healing experience.
What therapies are integrated into the TAJ Series?
All TAJ Series mats feature five advanced therapies: natural far-infrared (FIR), photon light therapy, heated gemstones, negative ions, and pulsed electromagnetic field (PEMF). The Jet Pillow includes the same therapies, with the exception of PEMF.
What size of mat should I choose?
The TAJ Mat 7428 is ideal for full-body wellness sessions. For smaller options, the 6024 and 3220 provide the same benefits in more compact sizes. Working professionals may prefer the TAJ Chair, which is designed for daily use on a chair or laid flat on any surface.
How often can I use my TAJ mat/chair?
Your HealthyLine mat is safe for daily use. Whether you start the day grounding yourself, unwind before bed, or even sleep on it overnight, find a routine that fits your lifestyle and supports your wellness goals.
How do the TAJ Series help with pain relief and relaxation?
The TAJ uses heated gemstones to release negative ions and far infrared (FIR) heat, soothing pressure points and easing tension. Its advanced heating system promotes muscle relaxation and may provide temporary relief from joint pain and stiffness making it a great addition to your wellness routine.
How do I clean the mat?
Clean the surface with a damp cloth and mild detergent, such as white vinegar. Avoid soaking the mat, using harsh chemicals, or applying excessive moisture.
How do I wash the covers?
Most covers can be machine-washed on a gentle cycle with mild detergent. Air dry or tumble dry on low heat. Always refer to the specific care instructions provided.
I spilled liquid on my mat. What do I do?
If liquid spills on the mat, stand it on its side to drain, blot with dry towels, and use a white vinegar solution if needed for odor. Let it drain for at least 10 hours, then heat to 140°F while monitoring closely. Turn off immediately if you notice a burning smell.
Are your products safe for use?
Yes, our mats are safe and use natural elements with no known adverse effects. However, certain conditions require caution. If you have a pacemaker, use only on low heat with PEMF off, and consult your doctor first. Pregnant women or those trying to conceive should avoid use. Other contraindications may also apply.
- Varicose veins
- Open wounds or areas with thin skin
- Recent bypass surgery
- Conditions requiring muscle relaxers
- Use of blood-thinning medications (e.g., Coumadin)
- Reduced skin integrity or sensitivity to temperature
What is the warranty on your products?
We offer a 5-year limited warranty on all Jet Series products.
What's the shipping time?
The shipping time is 2 to 5 business days for standard shipping and 2 to 3 days for expedited shipping, depending on the shipping location.
Which product is right for me?
Our customer support team is available to assist with any questions, product recommendations, or trade-in/upgrade requests. Contact us at (866) 338-2838
Can I exchange or trade-in?
The exchange policy may vary but for Trade-in it does not matter where you purchased the mat. As long as it is a Healthyline mat you can do a Trade-in.
