• A standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.

Stay Mobile with ComfyGO Care+: Your Protection Partner

Keep your mobility devices secure with our tailored ComfyGO Care+ Protection Plans. Designed to provide you with peace of mind, these plans offer extended coverage for your ComfyGO mobility products, enabling you to concentrate on what's truly important – your independence and ability to move freely.

ComfyGO Care+ Protection Plan Highlights

• Coverage for Mechanical and Electrical Failures
• Optional Coverage for Battery Replacement
• Optional Protection for Accidental Damage (ADH)
• Access to Dedicated Support Team
• Simplified and Efficient Claims Procedure

Plan Offerings:

ComfyGO Care+ 2-Year Protection Plan: This plan covers your mobility products for 2 years, safeguarding against mechanical or electrical failures that arise from normal usage. To further enhance your protection:

• Standard: Includes comprehensive coverage for mechanical and electrical failures due to normal wear and tear.
• Standard + Battery Coverage: Expands the standard coverage to include battery replacements, ensuring your device remains powered.
• Standard + Battery Coverage + Accidental Damage Handling (ADH): Offers the most extensive protection by adding coverage for accidental damage, such as drops, spills, and liquid damage, on top of the standard and battery coverage.

ComfyGO Care+ 3-Year Protection Plan: Elevate the longevity of your mobility product with our 3-year comprehensive plan, which includes the same options for customization as the 2-year plan:

• Standard: Provides all-inclusive protection against mechanical and electrical failures due to everyday wear and tear for an extended period.
• Standard + Battery Coverage: Includes all the benefits of the standard coverage while also covering battery issues, ensuring your mobility aid’s endurance.
• Standard + Battery Coverage + Accidental Damage Handling (ADH): This ultimate protection level secures your device against unforeseen accidents on top of providing battery and standard coverage.

Accidental Damage Handling (ADH) Defined: ADH coverage is specifically designed to protect against unexpected mishaps that can occur during daily use. It covers repairs or replacements needed due to accidental drops, spills, and liquid damage that aren't typically covered under standard warranty or protection plans. This additional safeguard allows you to use your ComfyGO product worry-free, knowing that accidents won't keep you from staying mobile.

Shipping Time

Order Processing: All orders are processed and prepared for shipment within 1 to 5 business days after your order is placed, not including weekends or holidays. Once your order has been processed, you will receive a confirmation email notifying you that your package is on its way.

Shipping Options: At checkout, you will be presented with various shipping options. The available shipping methods and associated costs will be calculated based on your order's specifics and your shipping destination. Please select the option that best suits your needs.

White Glove Delivery Service (Option): For an enhanced delivery experience, consider selecting our White Glove Delivery option. This premium service includes the delivery, unpacking, and setup of your order, as well as the removal of all packing materials.

Return & Refund Policy

Returns: We are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. Items must be unused, in their original condition, and include all original packaging materials to be eligible for a return.

To initiate a return, please contact us at info@morellimedical.com with your order number and reason for the return. We will provide you with instructions on how to proceed.

Refunds: Upon receiving and inspecting the returned item, we will process your refund. The total order amount minus any shipping costs and applicable restocking fees will be refunded to your original method of payment.

Damaged Items: Should your order arrive damaged, please contact us immediately at info@morellimedical.com. Include your order number and attach photos documenting the damage. We address these situations on a case-by-case basis and strive to ensure a fair and satisfactory resolution.

For further assistance or questions regarding our Shipping and Return policies, please do not hesitate to contact our customer support team.