Rice Lake 160-10-7N Low-Profile Digital Athletic Scale, NTEP Certified, 550 lb x 0.2 lb

Rice Lake Weighing Systems warrants that Rice Lake brand equipment and systems, properly installed by an authorized reseller, will operate to their written specifications and be free from defects in materials and workmanship. Coverage is conditional on the following:

• You must give prompt written notice of any suspected defect, with a detailed description of the problem.
• Rice Lake must examine the equipment and confirm the defect exists and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair or improper testing. Rice Lake is the sole judge of all alleged non-conformities.
• The equipment must not have been modified, altered or repaired by anyone other than Rice Lake or its authorized repair agents.
• Voids the warranty: cutting the load cell cable; any field repair or modification of intrinsically safe equipment (which also voids FM approval); and loose hardware, screws, washers or non-ESD bags of hardware stored inside an indicator.
• Damage from power surges or transient voltage is not covered, including damage to any surge-protection device itself. Rice Lake recommends installing AC and/or DC transient protection.
• Electronic components returned for warranty service must be packaged to prevent electrostatic discharge (ESD) damage in transit. If only a circuit board is sent in, include the serial number of the product it came from.

• Standard products: 1 year from the date of shipment from Rice Lake, unless a different period is stated in the product catalog, website or manual. Some models — including Rice Lake's patient-weighing and health scales — carry their own specific limited warranty, which takes precedence; refer to the warranty document for your model.
• Custom software: 90 days from the date of receipt; any hardware supplied with it is covered for 1 year from shipment. Replacement software is warranted for the remainder of the original period or 30 days, whichever is longer.
• Repairs and exchange boards: standard factory repairs and exchange circuit boards carry a 120-day limited warranty on the parts and workmanship covered by that repair; balance repairs carry 90 days.

The warranty is exclusive and replaces all other warranties, express or implied, including merchantability and fitness for a particular purpose. No changes to these terms are valid unless made in writing and signed by a corporate officer of Rice Lake.

If equipment fails to conform to the warranty, Rice Lake will, at its option, repair or replace the goods returned within the warranty period. This is the sole and exclusive remedy; Rice Lake and its authorized resellers are not liable for incidental or consequential damages.

• Shipping: you pay to ship the product to Rice Lake; Rice Lake pays to ship the repaired or replaced product back to you. (For custom software, the customer pays shipping both ways.)
• Labor and on-site work: the warranty does not cover travel time, on-location repairs, assembly or disassembly of equipment, or the cost of repairs performed by anyone else.
• Rice Lake will have a reasonable time to complete the repair or replacement. A return authorization (RMA) number is required before anything is sent back, and the original sales order or invoice number must accompany every warranty claim.
• Out-of-warranty equipment is evaluated first and a minimum evaluation charge applies; if a repair would exceed 50% of the replacement cost, a new unit with full warranty may be the better option.

Because you purchased through an authorized reseller, warranty claims are handled through us. Contact Morelli Medical at info@morellimedical.com or (866) 338-2838 with your order number, the model and serial number, and a detailed description of the problem, and we will obtain the RMA and coordinate with Rice Lake on your behalf.

If a standard Rice Lake product does not work, or the wrong product was shipped due to Rice Lake error, it may be returned within 30 days of purchase for full credit or replacement, provided it is in its original shipping carton with all accessories in like-new condition. If an incorrect quantity was shipped, it must be reported within 10 days of purchase.

• A return merchandise authorization (RMA) number is required for every return. Unauthorized returns cannot be credited.
• Electronic components must be packaged to prevent ESD damage in transit. Balances must be double-boxed per Rice Lake's packing instructions and shipped with a signed Statement of Decontamination (form #0679).
• A restocking charge applies to returns made after the 30-day window or not in like-new condition, proportional to the time and material needed to return the item to resalable condition. Equipment that has been abused, shows excessive wear, or has been modified will not be accepted for return or credit.
• Not returnable: special-order or non-stock equipment, custom software, equipment physically modified in the field, discrete electronic components, relays, manuals and opened software packages. Calibration weights are always subject to a restocking charge, and no credit is given for serialized weights, weights built or engraved to customer specifications, or calibration and documentation services. Balances may be subject to a restocking fee set by the balance manufacturer.

To request an RMA, contact Morelli Medical at info@morellimedical.com or (866) 338-2838 with your order number and the reason for return.

Eligible returns received within 30 days in like-new condition are credited in full or replaced. Credit for defective items is issued after Rice Lake has inspected them, provided the goods are returned to the factory with transportation charges prepaid within 30 days and have not been altered or defaced. Any applicable restocking charge is deducted from the credit. Returns from outside the United States must follow Rice Lake's customs documentation requirements; failure to do so can delay the return and reduce the refund.

Rice Lake ships all orders Ex Works from its facility: title and risk of loss or damage pass to the customer the moment the goods are handed to the carrier. Rice Lake packs every product to ISO 9001 standards so it arrives in new condition, but once the carrier signs an "in good order" receipt, Rice Lake is no longer responsible for breakage in transit. Claims for loss or damage are made against the carrier, and Rice Lake will assist where practical in securing a satisfactory settlement.

• Rice Lake is not responsible for delays or inability to deliver caused by fires, strikes, accidents, embargoes, carrier delays or other events beyond its control.
• Shipments held past their scheduled date at the customer's request are billed, and warehousing, trucking and related charges apply.
• Every shipment must be inspected at the time of receipt — even if the equipment won't be installed or used for some time — or you lose the right to make a damage claim.

If your shipment arrives damaged or short, don't assume it left the factory that way — but you must document it with the carrier before signing.

• Note any damaged or missing items on the carrier's delivery receipt when you sign. If you can't fully inspect the shipment on the spot, write "CONDITION UNKNOWN" on the receipt.
• If damage or shortages are not documented at the time of receipt, the carrier is released from responsibility and the receiver bears the cost of restoring the product to new condition.
• Keep all original packaging for inspection by the carrier's representative, and photograph the condition of the packaging and the damage.
• Report shortages and defective goods within 10 days of receipt.
• Contact Morelli Medical immediately at info@morellimedical.com or (866) 338-2838 with your order number, photos and a copy of the annotated delivery receipt so we can open the claim with the carrier and Rice Lake.